In the hotel industry, certain inconveniences seem unavoidable. There can’t be many
people who have never had to dawdle interminably at a check-in desk while documents are
checked, passports are photocopied and details are verified. Likewise, most of us are
familiar with that sinking feeling of making a long walk to a guest room, only to find that
the keycard resolutely refuses to open the door.
Help is at hand. Biometric tools are already widely used in airports – in August 2019,
American Airlines became the latest air carrier to introduce biometric boarding – and
there’s little reason why the same technologies can’t be implemented in hotels, making
processes such as check-in as swift and seamless as possible.
Biometrics in practice
In a number of cases, in fact, they’re already in use. BIODIT’s hotel customers have for
years offered access to rooms through fingerprint registration. Biometric technologies
provide convenience, security and cost optimization. In addition, hotels create a high-tech
experience for the guests that unlock their room with just one finger.
However, what do consumers think about these technologies? The indications are positive.
A 2019 survey by market research and advisory firm Atmosphere Research Group found
that 68% of hotel guests in the US would use a biometric check-in system, compared to
65% in 2018, while the same figures for UK guests were at 62% in 2019, up from 58% in
Hotel guests using BIODIT biometric system state that the convenience of not carrying
cards or chips is the most important benefit of using biometrics to enter a hotel room,
followed by the security and serenity they experience when they know that their room can
only be accessed with their fingerprint.
Although we are only in the beginning of the use of biometrics in Bulgarian hotels, we at
BIODIT believe that our solution and technology will soon become widely used.